GENERAL WARRANTY INFO
All Ventou products are warranted to the original owner against manufacturers’ defects in materials and workmanship up to 1 year after original purchase date. Within that time frame, if a product fails due to a manufacturing defect, we will evaluate the item on a case by case basis to decide if it is eligible for repair or replacement, at no cost to the customer.
Ventou retain the right to define normal wear and tear circumstances. Exposure to elements such as extreme heat, prolonged exposure harsh abrasive substances and failure to follow washing instructions can accelerate product degradation and void warranty.
If you have purchased a Ventou garment at one of our many retailers, please handle your warranty directly with that shop. Ventou will not be able to honor the warranty if we do not have proof of purchase in our records.
Garments returned for warranty inspection must be cleaned. If they are not cleaned upon receiving, the garments will be sent back to the customer and they will forfeit their warranty rights.
For repairs/warranty issues, please call Ventou on (03)9325-1755 or email returns@ventou.com.au
Please fill out the form to activate your warranty. This will enable us to hold your details on file even if you lose your receipt.
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